Your delivery service should run as a clockwork in order to bring profit in crisis. You cannot increase prices or make quality worse due to the loss of the customers. Thus, it's essential to reduce costs and reach higher quality with fewer expenses. iiko will help you cut the influence of the human factor and reach maximum effectiveness on all stages: from order taking to delivery.

Surprise your customer already at the stage of order taking

The customer will definitely come back if he or she feels comfort and pleasance during the first order. Have got an order for a big company? Offer the customer to divide the check by persons for convenient payment. If there is a suitable marketing campaign, iiko will remind the operator to suggest it to the customer. Those who make order more than once don't have to repeat personal data again: iiko recognizes them through the telephone number. They are going to be pleasantly surprised by the fact the operator is familiar with their preferences: iikoDelivery software keeps all the orders history. Such small details create good impression of your place at the very first stages.

iiko allows to take orders as through the phone, as through the delivery website and other popular delivery schemes. The customer receives SMS with order status and can control its execution. Order made by regular customer is sent to the kitchen without a call back. At the same time, unfair customers will make no harm: iiko will warn the operator if a customer is in the black list, with pointing out possible problems.

Optimize delivery logistics

iiko sends taken order to the place with the most optimal current delivery situation. The system takes into account working hours, couriers' busyness and even road situation. The order is sent to the kitchen terminal with system controlling the time of cooking. As soon as they're ready, the order is sent to the delivery or to the pickup point. It is possible to attach the label with customer's name and order info to the box. Such sign of attention won't be missed.

Ready order is added to the delivery list and the system creates an optimal route map immediately. The order appears in the courier's app right after him being appointed. All the information about changes, orders being cancelled and problem orders is sent through notifications. The courier can call customer, the call-center or to check the proper route right from the app. The moment of order being delivered is tracked by iiko, so the time of orders execution can be tracked accurately.