Providing delivery standards in a restaurant with iiko.
For succeeding in food delivery business strict standards should be implemented and maintained. The automation system helps execute these standards, optimize the business processes and reduce the time costs.
Order taking: every second is precious
The calls from the clients are directed right on the terminal of the iiko operator. If this client has already ordered here, the system will fill the order card in with his/her information. If the client is new, iiko won't let the operator make a mistake. It will automatically fill in the correct street name. The time of the order taking is decreasing by 10–3- seconds this way. The orders from the website, aggregator portal, chatbots and so on are also directed into the system, which saves up to 90 seconds for you. Having adjusted auto approval of the orders from the regular customers, you can save for about 3 minutes! iiko will also add the napkins, cutlery, sauces automatically, saving you 10 seconds and maintaining the execution of the service standards. By the way, increase the profit with prompts for the employees about the current campaigns an upsell offers. The order is automatically attached to the certain place according to the rules, which keeps for about 15 more seconds for you and optimizes the work of every place in the chain. Moreover, iiko takes into account the business of the cooks and warns the operator the order may be delayed.
Cooking: the control at every stage
The order is automatically directed at the kitchen display and added to the queue. You can divide the process of cooking and packaging on the stages, and iiko will track the order throughout the whole process of production with strict timing of every operation. You get the information about the personal responsibility of every employee and you can connect their performance with the motivation schemes at any stage.A ready order is automatically given to the courier. The system takes into account all the conditions and creates the routes of delivery with an aim of the maximum loading for every courier. All the order papers are also printed automatically at the moment of the cooking start. At the same time, you can decrease the necessary number of the delivery men by 20–25% and maintain the standards of the delivery time. Thanks to iiko you don't lose a second and optimize your staff.
Delivery: maximum speed and satisfied client
Once the order is ready, the courier can see it in the mobile app, that also shows the optimal route, comments and client's wishes. It's possible to connect with a operator or a client from the app at any time. And an operator or a manager can see the whole route and the current location of every courier online. Thus, you precisely control the delivery process and can avoid the incorrect work of the courier. The client is also not in the suspense: along with a SMS with a delivery status, he/she can control the process at the restaurant's website. You can estimate customers' satisfaction with a built-in form of the quality control.
Request a free demo
Leave your name and contacts and we'll be in touch with you in minutes!