So, let me talk about #makeitdigital and its concern to restaurants. There are a lot of smart words nowadays, like big data, machine learning and digital transformation. Usually, it means nothing:)
Make it digital is effortless and useful. We look at processes in real life. In our case, it is the restaurant process, so we try to make it from end-to-end in software to solve any problems.
Many years ago in my first restaurant LightFamily we had the problem. Guests often complained they had to wait dishes for too long. A the same time, my labor cost was around 37% - too much.
First of all, we implemented kitchen displays and iPods for waiters. In a week, we knew average cooking time for any dish and by any cooker. Slowest employees were fired. Then we noticed the most hard times were have not on Fridays at 20:00, but in the middays, when only some people in the restaurant were eating. The reason was in semi-prepared dishes. Cookers did not hurry with them and first orders of the day were the slowest.
After that, we implemented e-checklist, which allowed employees not to miss something in the morning, and the particular daily task for semi-prepared dishes. We created this task basing on old sales data.
• The result was the following: • Labor cost fell to 27% • Cooking time decreased by 25% • Complains reduced from 15 to 1 per week
Let's return to "Make it digital" idea. So, all the processes are happening in software: waiter puts orders to iPhone near the table, cooker starts working when sees alarm on the screen, when it is finished, he presses Ready on display, the signal goes to the waiter. Thus, when the whole process is digital, we have a lot of digital traces and look on numbers in real time. This helps understand what processes go wrong or which employee does his work terribly.
This case happened six years ago, but I still meet restaurant managers who are facing this problem every day. So if it is about you - text me, I have a solution tested in my own restaurant.
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